Shipping & Delivery Policy
Fast processing, reliable delivery, and absolute discretion.
🔒 Our 100% Discreet Shipping Guarantee
We understand that privacy is paramount. Every single order is shipped in plain, unmarked packaging.
- No Logos: There are no logos, product images, or branding on the outside of the box or poly mailer.
- Generic Sender: The return address will feature a generic corporate name (e.g., "Fulfillment Center" or "RTG Logistics")—it will never say "Rose Toy".
- Discreet Billing: Your credit card or bank statement will also show a generic company name, ensuring your purchase remains completely confidential.
Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: During high-volume periods or sales events, processing times may be slightly delayed. We appreciate your patience.
Shipping Rates & Estimates
We offer several shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard US Shipping | 5 - 7 Business Days | $4.99 (Free over $50) |
| Expedited US Shipping | 2 - 3 Business Days | $12.99 |
| International Standard | 10 - 15 Business Days | Calculated at checkout |
Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the carrier's system.
If you haven't received your tracking info within 3 days of receiving your shipping confirmation email, please contact us with your name and order number.
International Shipping & Customs
We currently ship to select international countries. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rose Toy Global is not responsible for these charges if they are applied and are your responsibility as the customer.
Lost, Stolen, or Damaged Packages
In the unlikely event that your order arrives damaged in transit, please email us as soon as possible at [email protected] with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We are not responsible for packages that are lost or stolen after the tracking shows as "Delivered" to the address provided at checkout. Please ensure your delivery location is secure.
Still have questions?
If you need further assistance regarding your delivery, please visit our FAQ page or Contact Us directly. We're here to help!